Training & Events
Customer Service
Amazing Customer Service
Customer Experience for Service Excellence
Effective Sales Negotiation
Effective Selling Skills
Experiential Selling Skills in Retail
Amazing Customer Service
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Customer Experience for Service Excellence
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Effective Sales Negotiation
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Effective Selling Skills
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Experiential Selling Skills in Retail
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Finance
1 Day Combined Programme on Managing Costs and Cash Flows
Managing Cash Flow and Working Capital
Managing Cost Savings and Profit Improvement
Mastering Financial Accounting and Reporting Skills
1 Day Combined Programme on Managing Costs and Cash Flows
Descriptions:
- Cash flow & working capital & managing cash flow risk
- Organizations and costs & business costing & pricing practices
- Credit policies and practices & collection pollicies and practices
- Cost & pricing risk management & implementing cost saving campaigns
Managing Cash Flow and Working Capital
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Managing Cost Savings and Profit Improvement
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Mastering Financial Accounting and Reporting Skills
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Human Resource
Case Studies on Misconduct and Dismissal
Conducting a Domestic Inquiry for Employment Misconducts
Handling Employee Disciplinary, Dismissal and Domestic Inquiry Procedures
Human Resources Key Performance Indicator, Performance Measurement and Appraisal for Organization
KPI Performance Alignment
Managing Employment Misconduct & Poor Performers
Managing Misconduct, Absenteeism and Performance at the Workplace
Understanding and Managing Employment Misconducts
Understanding and Updates on Employers Duties and Obligations under the Employment Laws
Understand the Basics of the Employment Act, 1955 & Employment (Amendment) Act 2022
Case Studies on Misconduct and Dismissal
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Conducting a Domestic Inquiry for Employment Misconducts
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Handling Employee Disciplinary, Dismissal and Domestic Inquiry Procedures
Descriptions:
- Understand employer and employee rights
- Learn from court case studies on disciplinary and performance issues.
- Handle disciplinary & termination of employment procedures effectively, in compliance with Malaysa Employment Laws
Instructor: William Yap
Human Resources Key Performance Indicator, Performance Measurement and Appraisal for Organization
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KPI Performance Alignment
Descriptions
Recognize different types of KPI & the consequences of using different type of KPI for different departments & purposes
Objectives
- Understand the role of KPI & KRA in a quality management system
- Understand the attribute of a KPI
- Learn to construct KPI for your organizational development
- Determine action plan for any KPI which is not meeting targets
Managing Employment Misconduct & Poor Performers
Descriptions:
Misconduct & Discipline:
- Misconducct Defined
- Legislations
- Managing misconducts
- Disciplinary actions
Employement Misconduct:
- Absenteeism / Lateness
- Breach of Contract under S15 (2)
- Conflict of Interest
- Cheating / Theft
- Fake medical leave
- Sexual harassment etc
Instructor: Mr. Heng Poh Suan
Managing Misconduct, Absenteeism and Performance at the Workplace
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Understanding and Managing Employment Misconducts
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Understanding and Updates on Employers Duties and Obligations under the Employment Laws
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Understand the Basics of the Employment Act, 1955 & Employment (Amendment) Act 2022
Descriptions:
- Employment (Amendment) Act 2022
- Legislation
- Termination & Dismissals
- Payment & Deduction of Wages, Maternity Protection
- Employment of Foreign workers
- Sexual Harassment
- Rest Days, Hours of Work, ORP & other terms and conditions of Service
Instructor: Mr Heng Poh Suan
IT
MS Excel (Basic) & MS Excel (Intermediate)
MS Excel (Advanced)
MS Excel (Basic) & MS Excel (Intermediate)
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MS Excel (Advanced)
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Legal & Acts
Awareness Workshop on Eradicating Forced Labour
Mitigating Anti Bribery and Corruption Risks, and Corporate Liability Offence under Section 17A of MACC Act 2009 (Amendment 2018)
Awareness Workshop on Eradicating Forced Labour
Descriptions:
On completion of workshop, participants will understand:
- What is forced labour and the effective measures to eliminate and prevent forced labour issues and their legal implications for non compliance.
- ILOs 11 Indicators on forced labour, the 4 pillars of decent work and fair recruitment practices to mitigate allegrations of forced labour issues and abuse of migrant workers.
- The National Action Plan on Forced Labour (NAPFL) 2021-2025 with its aim to eradicate forced labour by 2030.
- Corporate social responsibility and principles of business leaders to practice ethical and responsible employment of migrant workers to combat forced labour.
- The Laws, Legislations and Regulations governing the employment of migrant workers and their severe consequences for non-compliances.
Instructor: William Yap
Mitigating Anti Bribery and Corruption Risks, and Corporate Liability Offence under Section 17A of MACC Act 2009 (Amendment 2018)
Descriptions:
- Objective to help top management & employees grasp the essence of the Section 17A legislation.
- Understand the severity of its impact on Commercial Organizations and Top Management
- How they can establish the TRUST Principles under the “Guidelines for Adequate Procedures” (GAP) to protect and establish defense for the Commercial Organization
Instructor: William Yap
Management
Better English for Working Adults
Core Empowerment
Crisis Management
Dynamic Presentation Workshop
Essential Leadership Skills
Leadership in Action - for Managers and Supervisors
UBAH@Work
Better English for Working Adults
Core Empowerment
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Crisis Management
Descriptions:
- Strategies and techniques for effective crisis management & to minimise escalation of the crisis
- Manage communication strategy & response to protect corporate reputation & image
- Develop plans to maintain business continuity during the crisis
Instructor: Nirmalah Thurai
Dynamic Presentation Workshop
Tab Content
Essential Leadership Skills
Tab Content
Leadership in Action - for Managers and Supervisors
Tab Content
UBAH@Work
Descriptions:
Developing a proactive mindsets at work & to upskill employees’ versatility
Quality
Failure Mode and Effects Analysis (FMEA) Workshop – Risk Analysis Management Tool
ISO 9001:2015 Implementation and Documentation
ISO 9001:2015 Internal Quality Auditing
Lean Manufacturing
Statistical Process Control
Failure Mode and Effects Analysis (FMEA) Workshop – Risk Analysis Management Tool
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ISO 9001:2015 Implementation and Documentation
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ISO 9001:2015 Internal Quality Auditing
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Lean Manufacturing
Tab Content
Statistical Process Control
Tab Content
Sales & Marketing
Building A Strategic Marketing Plan
Digital Marketing
Social Media for Product Branding
Building A Strategic Marketing Plan
Descriptions:
About the program
- Move beyond tactical activities to a Strategic Game Plan to grow your business.
- Construct an effective Marketing Plan to grow your business in a competitive, & digitally connected world.
- Build a plan that utilizes the right communication platforms, tools & techniques to best deliver your goals.
Instructor: Nirmalah Thurai
Digital Marketing
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Social Media for Product Branding
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Team Building
Managing Team Interactions & Relationships
On Getting Hired Successfully
Team Building Plus – How to cultivate and harness teamwork successfully at work
Managing Team Interactions & Relationships
Description
Build the rapport for a positive and productive workplace environment even when you are working from home during FMCO.
- HRDF SBL Khas Claimable
- Online 2-day-training
On Getting Hired Successfully
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Team Building Plus – How to cultivate and harness teamwork successfully at work
Description
- Understand the fundamentals & dimension of team
- Fmailiarise yourself with a LEADER framework during formation of a team
- Discover WHY team doesn’t work out as expected?
- Gain Skills in putting team to work & diffuse tough situation with different team members
- Develop self awareness and self control, putting best practices in managing team diversity at work place.
Instructor: William Yap