Training & Events
Customer Service
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Finance
Descriptions:
- Cash flow & working capital & managing cash flow risk
- Organizations and costs & business costing & pricing practices
- Credit policies and practices & collection pollicies and practices
- Cost & pricing risk management & implementing cost saving campaigns
Human Resource
Descriptions:
- Understand employer and employee rights
- Learn from court case studies on disciplinary and performance issues.
- Handle disciplinary & termination of employment procedures effectively, in compliance with Malaysa Employment Laws
Instructor: William Yap
Descriptions
Recognize different types of KPI & the consequences of using different type of KPI for different departments & purposes
Objectives
- Understand the role of KPI & KRA in a quality management system
- Understand the attribute of a KPI
- Learn to construct KPI for your organizational development
- Determine action plan for any KPI which is not meeting targets
Descriptions:
Misconduct & Discipline:
- Misconducct Defined
- Legislations
- Managing misconducts
- Disciplinary actions
Employement Misconduct:
- Absenteeism / Lateness
- Breach of Contract under S15 (2)
- Conflict of Interest
- Cheating / Theft
- Fake medical leave
- Sexual harassment etc
Instructor: Mr. Heng Poh Suan
Descriptions:
- Employment (Amendment) Act 2022
- Legislation
- Termination & Dismissals
- Payment & Deduction of Wages, Maternity Protection
- Employment of Foreign workers
- Sexual Harassment
- Rest Days, Hours of Work, ORP & other terms and conditions of Service
Instructor: Mr Heng Poh Suan
IT
Legal & Acts
Descriptions:
On completion of workshop, participants will understand:
- What is forced labour and the effective measures to eliminate and prevent forced labour issues and their legal implications for non compliance.
- ILOs 11 Indicators on forced labour, the 4 pillars of decent work and fair recruitment practices to mitigate allegrations of forced labour issues and abuse of migrant workers.
- The National Action Plan on Forced Labour (NAPFL) 2021-2025 with its aim to eradicate forced labour by 2030.
- Corporate social responsibility and principles of business leaders to practice ethical and responsible employment of migrant workers to combat forced labour.
- The Laws, Legislations and Regulations governing the employment of migrant workers and their severe consequences for non-compliances.
Instructor: William Yap
Descriptions:
- Objective to help top management & employees grasp the essence of the Section 17A legislation.
- Understand the severity of its impact on Commercial Organizations and Top Management
- How they can establish the TRUST Principles under the “Guidelines for Adequate Procedures” (GAP) to protect and establish defense for the Commercial Organization
Instructor: William Yap
Management
Descriptions:
- Strategies and techniques for effective crisis management & to minimise escalation of the crisis
- Manage communication strategy & response to protect corporate reputation & image
- Develop plans to maintain business continuity during the crisis
Instructor: Nirmalah Thurai
Descriptions:
Developing a proactive mindsets at work & to upskill employees’ versatility
Quality
Sales & Marketing
Descriptions:
About the program
- Move beyond tactical activities to a Strategic Game Plan to grow your business.
- Construct an effective Marketing Plan to grow your business in a competitive, & digitally connected world.
- Build a plan that utilizes the right communication platforms, tools & techniques to best deliver your goals.
Instructor: Nirmalah Thurai
Team Building
Description
Build the rapport for a positive and productive workplace environment even when you are working from home during FMCO.
- HRDF SBL Khas Claimable
- Online 2-day-training
Description
- Understand the fundamentals & dimension of team
- Fmailiarise yourself with a LEADER framework during formation of a team
- Discover WHY team doesn’t work out as expected?
- Gain Skills in putting team to work & diffuse tough situation with different team members
- Develop self awareness and self control, putting best practices in managing team diversity at work place.
Instructor: William Yap